I design AI experiences at Microsoft that feel less like software and more like somewhere you'd actually want to spend time. I work on Dynamics 365's Customer Service Copilot and building AI agents, turning complicated data and dense workflows into something anyone can actually use. The goal is simple: give people tools that do the hard work quietly, so everyone spends more time with their coffee than with their stress.
Curiosity about people and how they experience the world drives everything I do, from research sessions to random conversations. Outside of work, that same curiosity spills into painting and film photography, two mediums that have no undo button and are somehow better for it.
Led end-to-end UX for Microsoft Copilot for M365, an AI assistant embedded across Word, Excel, and Teams. Focused on prompt scaffolding, output editing, and trust patterns. Shipped to 40M+ enterprise users.
Contributed core interaction patterns and accessibility specs to Fluent 2, the design language used across Windows and 200+ internal teams. Defined motion principles, focus management, and responsive token architecture.
Redesigned the first-run experience for Xbox Series X/S to cut setup time and boost Day-1 session rates. Integrated Game Pass recommendations into onboarding. Shipped to 12M+ new console activations.
Designed the conversational AI panel and answer surfaces for the new Bing powered by GPT-4. Focused on trust, citation design, and when-to-show-AI logic. Collaborated with the Microsoft Edge team on sidebar integration.
Designed hybrid meeting room UX for Teams Rooms, closing the equity gap between in-room and remote participants. Created the Front Row layout adopted by Surface Hub 3.
Led research with blind, low-vision, and motor-impaired users to surface unmet needs in Microsoft's AI products. Insights shaped the accessibility roadmap for Narrator and Copilot. Produced a design framework adopted by 5 internal teams.
0→1 mobile app that reframes budgeting around intentions, not categories. Built in Figma and validated across 3 rounds of usability testing with 24 participants.
currently into
Reading
Thinking, Fast and Slow
Daniel Kahneman · on how we actually make decisions
GoodreadsListening
Arooj Aftab — Night Reign
Doing
Ceramics on weekends
Saturday mornings at the studio